Every dose recorded. Every visit on time.
PLUS Care is care management software for UK home care providers. It stops medication errors before they happen, shows your office which visits need attention right now, and keeps your HR and CQC evidence in the same place.
Built in the UK for domiciliary care. Fictional people shown. Already using PLUS Care? Sign in
One platform for the office, the carer's phone and the family
Real screens from PLUS Care, showing the made-up people in our demo. Everything your service runs on, from the morning rota to your next CQC assessment.
- Care, HR and CQCin one secure platform
- Works offlineon any phone, in any home
- 21 CQC auditsbuilt on the quality statements
- Live in weekswith your records moved for you
See it in under a minute
Watch PLUS Care at work
A 50-second tour of the real product: medicines with safety checks, live visits, the carer's phone, staff checks, incidents, the family portal, billing, safer recruitment and your CQC workspace.
The presentation works on any screen, full screen in a meeting, and saves as a PDF to share with your team.
One record, the right view for everyone
Each person signs in and sees what their job needs. Carers see the people they visit, managers see the whole service, and nobody sees more than they should.
Know what needs your attention before your phone rings
The Care Overview puts late doses, missed visits, unfilled calls, staff who cannot be deployed and incidents that need a CQC notification in one list, most urgent first.
- Care OverviewToday's risks across medicines, visits, staff and incidents.
- Staff complianceDBS, right to work, training and supervision. Staff with an expired check are flagged as not deployable.
- Complete audit trailWho viewed or changed which record, and when. It cannot be edited, even by us.
- Incidents and CQC notificationsSafeguarding, RIDDOR and duty of candour prompts, with learning tracked through to the end.
See every visit as it happens
Each visit shows whether it is coming up, in progress, late or missed. A visit counts as late 15 minutes after its start time with no check-in, so you can act while there is still time.
- Live visit boardEvery call today with its carer, tasks and status.
- Medicines due todayAll scheduled doses across the service, overdue and time-critical first, plus low stock.
- Rota planningTomorrow's rota built from care packages, with the usual carer where they can work and staff who cannot work blocked.
- Invoicing and payrollInvoices by funder and timesheets by carer, built from the visits that really happened.
Everything for the visit, nothing in the way
Carers start on My day: their visits in order, what matters to each person, and the medicines due. Every entry is signed under their own name.
- My dayToday's visits, next visit first, with tasks for each.
- eMAR with safety checksDouble doses, early PRN doses and missing reasons are stopped at the point of recording.
- What matters to mePreferences, allergies and ReSPECT status at the top of every record.
- Phone app that works offlineCheck-in and check-out with location, notes and medicines, and voice typing, with no signal needed in the home.
Keep families informed, with consent
With the person's consent, family members will be able to see visit times and notes that the person chooses to share.
- Family portalUpcoming visits, who is coming and visit notes, shared only with consent.
- Messages to the officeA direct line to the care team, kept with the person's record.
Every member of staff safe to work, and well looked after
The HR manager gets a workspace of their own, from the job advert to the leaving letter, built around UK safer recruitment and ACAS practice.
- Online applicationsA public link that collects work history, gaps, references and documents to Schedule 3.
- Onboarding and inductionEvery starter from offer to working alone, with checks, training and policies ticked from records.
- Supervision and HR lettersA planner for supervisions, spot checks and appraisals, and 12 standard letters filled in for you.
- Policies, cases and reportsPolicy sign-off, confidential cases, sickness and Bradford Factor, and spreadsheet reports.
Ready for CQC every day, not just the week before
The quality lead gets a CQC workspace that follows the Single Assessment Framework and the five key questions, with your evidence already gathered.
- All 34 quality statementsScore each one, see the key lines of enquiry behind it, and get a suggested rating.
- Evidence and action planAn evidence library under the six evidence categories, and improvement actions to completion.
- Provider Information ReturnA PIR builder that fills in your figures and checks the word limits.
- Practice inspectionMock inspection questions, notifications guidance and an inspection pack.
Medication errors stopped at the moment of recording
Medicines are where most serious home care incidents start. PLUS Care checks every entry against the prescription and the person's history before it is saved. These are the actual messages a carer sees. Every entry is signed under the carer's own sign-in, and a time-critical medicine 30 minutes late is escalated to the office straight away.
- A dose is recorded twice for the same roundAlready recorded as given for this round. Possible double dose: stop and call the office.
- An as-needed (PRN) dose is too soon after the last oneToo soon for another dose. The prescription allows one every 4 hours.
- A controlled drug is given without a second member of staffControlled drug: a second member of staff must witness.
- A dose is marked as refused or not givenRecord why the dose was not given.
- The colleague witnessing a controlled drug is the person giving itThe witness must be a different member of staff.
- An as-needed medicine has already reached its daily limitThe maximum of 4 doses in 24 hours has been reached.
New: CQC Assessment
Know where you stand before CQC does
A separate workspace, with its own sign-in, for the registered manager and quality lead. Assess yourself the way inspectors will, then close every gap.
- Road to Outstanding. A readiness score for each key question from your own scores, audits, evidence and live records, and the exact gaps to close.
- 21 audit forms. Medicines, care plans, infection control, safeguarding, MCA, records and more, scored, with actions that follow through.
- 13 document templates. Statement of purpose, governance reports, business continuity, duty of candour, mental capacity and more, filled in here.
- All 34 quality statements, the PIR and a mock inspection report written from your records.
No software can promise a rating: CQC decides from the evidence. PLUS Care makes sure your evidence is complete, current and easy to show.
Your records stay private, separate and ready for inspection
Care records are some of the most sensitive data there is. Protection is built into the foundations, not added on top.
Your data is kept apart
Each provider's records are separated inside the database itself, and that separation is tested automatically with every change we make.
Access by role
Carers see only the people they are assigned to. Finance sees hours, not care notes. Five wrong passwords lock an account, and every sign-in is recorded.
Evidence for CQC
Complete MAR charts, staff compliance and an audit trail give you evidence for the Safe and Well-led key questions, without a week of preparation.
- Hosting
- UK data centres only.
- Clinical safety
- Hazard log maintained to DCB0129; formal sign-off by our Clinical Safety Officer before general release.
- NHS and cyber assurance
- Data Security and Protection Toolkit and Cyber Essentials Plus in progress for launch.
Moving over takes weeks, not months
We do the heavy lifting, and you keep running your service while we do it.
Bring your records across
We import your service users, medicines and staff from spreadsheets or your current system.
Check them together
Your manager reviews every MAR against the current prescriptions before anything goes live.
Train your team
Short sessions for office staff and carers. Most carers are confident after one shift.
Go live
Start with one round or one area, then switch over the rest when you are ready.
Become a founding provider
We are working closely with a small group of UK home care providers as we launch. Founding providers get:
- Hands-on help moving your records across
- A direct line to the people building the product
- A say in what we build next
- Pilot terms agreed with you, based on the size of your service
Questions providers ask us
Who is PLUS Care for?
Domiciliary (home care) providers in the UK registered with CQC, from new services with a handful of clients to established providers supporting hundreds of people. Supported living and extra care schemes follow the same workflows.
Can carers use it without signal in someone's home?
Yes. Carers add PLUS Care to their phone's home screen like an app. It keeps working in homes with no signal and sends visits, notes and medicines when the signal returns.
Where is our data stored, and who can see it?
In UK data centres. Your records are separated from every other provider's inside the database. Within your service, each person sees only what their role allows, and every view of a care record is logged.
Can you import our existing records?
Yes. We import service users, medicines and staff from spreadsheets or exports from your current system, and your manager checks every MAR before go-live.
How does it help with CQC inspections?
Inspectors look for evidence. PLUS Care keeps complete MAR charts with reasons for every missed dose, staff compliance records and an audit trail, so the evidence for medicines management, staffing and governance is already there when you need it. The CQC workspace maps it to all 34 quality statements and helps you complete the Provider Information Return.
Can we try it first?
Yes. The live demo opens PLUS Care as a manager, carer, HR manager, quality lead, family member and more, with made-up people and no sign-up.
How much does it cost?
Founding providers agree pilot terms with us based on the size of their service. Book a demo and we will talk it through.